Frequently Asked Questions
Is there a minimum order amount to shop online?
A minimum order worth €35 is needed to qualify for free shipping when shopping with us online. Tracked and signed for shipping options will incur additional charges. Gift cards have no minimum order amount and are delivered electronically.
Can I send my order as a gift?
Yes of course, we have many gifting options to choose from. All items are shipped in transit friendly packaging to prevent breakage. You can include a personal message at the checkout stage.
Can I create an account?
Yes, if you create an account, we will store delivery addresses and contact phone numbers for subsequent orders however for security reasons we do not store your credit card details and you will need to enter these each time you place an order.
Where’s my order?
If you have chosen tracked and signed shipping, a tracking number will be issued to you via email when your order is shipped, you can track your parcel here https://dpd.ie/tracking or https://www.anpost.com/Post-Parcels/Track/Search.
If you have any questions about delivery or would like to check the status of an order that you have placed, you can log in to your account or contact us by emailing email@example.com. To help us assist you as quickly as possible please quote your order reference number which typically starts with WO- this will have been sent to you on your order confirmation email.
Can I cancel my order?
You can cancel your order immediately up to the point of dispatch. Simply email firstname.lastname@example.org. To help us assist you as quickly as possible please quote your order reference number which typically starts with WO- this will have been sent to you on your order confirmation email.
Can I send goods to Northern Ireland, or anywhere outside of Ireland?
Currently we can deliver to addresses in the Republic of Ireland, Northern Ireland and the U.K.
Can I return my order?
Please note a print out of your original confirmation email will be required as proof of sale in order for us to process your refund. The card used in the transaction will be refunded, we will not be able to refund orders with cash. It will take 30 days for your refund to be processed. Please note process times may vary depending on your bank.
Returned goods must be in re-saleable condition with labels intact. When posting returns, suitable packaging must be used to ensure safe delivery. We suggest you retain your original delivery packing for this purpose.
What do I do if my package hasn’t arrived or is damaged?
In the unfortunate case of goods being faulty or damaged in transit, please contact us directly and immediately on email@example.com.
If your package does not arrive within 3-5 working days of you receiving your shipping email please contact us directly firstname.lastname@example.org.
We offer the choice of either a replacement or a full refund including any delivery costs incurred.
Is the full product range available online?
Our full product range is not available on our website and stock variances may cause some products to temporarily go out of stock online even though it is available in another store.